For Patients & Families

Cincinnati Children’s is committed to helping every child, everywhere live a healthier life. Video visits, also called telehealth visits, allow patients and families to receive care from our specialists from a location that is most convenient to them. Using a smartphone, tablet or computer, patients can see their care team without having to make a trip to the hospital or clinic.

Not all conditions and patients can be treated over a video visit. Ask your care team if a video visit is right for you or your child.

How our patients and families benefit from telehealth:

• With our video visit programs, patients can avoid trips to Cincinnati Children’s and access care between in-person visits and can be seen from their home or other convenient location. These visits are offered by all specialty areas and are used most often in mental health and therapy services.
• Our telehealth consult programs allow for patients to see a provider while they are at another healthcare facility, whether that is another Cincinnati Children’s location like our Liberty Campus, or at another hospital around the world.
• The remote patient monitoring program is used to connect families to care providers between visits while improving outcomes and reducing healthcare visits for patients with chronic conditions.
• CincyKids Health Connect allows kids to see pediatric experts 24/7 from the comfort of their own home for minor illnesses and injuries. Video visits happen on a smartphone or computer. It’s a great option for those times when your pediatrician isn’t available.
• eVisits are a convenient and efficient way to have follow-up care with select providers using online questionnaires initiated through MyChart.

What Our Patients and Families Are Saying

“The process was very easy; instructions were outlined well in the communications. It saved us seven hours of drive time plus expenses for a 15- to 20-minute appointment. I love this option.”

“The telehealth visit was amazing for our complex kiddo. Dr. Frischer spent plenty of time with us. We didn’t feel rushed, plus our kiddo was more comfortable in his home environment!”

“We just moved here from Philadelphia and have not secured a pediatrician yet. I don’t know what we would have done if we didn’t discover this service (CincyKids Health Connect).”

“We absolutely loved our experience with CincyKids Health Connect! It saved us so much time. Our provider was very thorough and listened to us. It was very nice not having to leave our house with our injured child for something that was easily handled as a telehealth visit.”

“For the first time last night I held him and felt like I was simply his mom and not a caregiver, able to simply enjoy my baby and not worry about something. We are so thankful for this team (remote patient monitoring team).”

“I love how attentive and accessible the (remote patient monitoring) team is and how closely they monitor patients. If my numbers look off, someone from the team gets in touch with me.”