Urgent Care, Emergency Care, or Virtual Visit?

Our urgent care centers complement your child's doctor by offering care primarily when the doctor's office is closed. They also offer some services that usually are not available in a doctor's office, such as X-ray and wound management.

You also have the option to use virtual urgent care through our CincyKids Health Connect app, which allows you to see a pediatric expert 24/7 right from your smart phone or computer. Video visits are not meant for life-threatening situations.

Children with severely broken bones, or serious or life-threatening injuries or illnesses should be taken immediately to the Emergency Department at Cincinnati Children's Burnet Campus or Liberty Campus.

If you bring your child to one of our urgent care centers and our physician feels your child needs to go to the Emergency Department, a transport team will be called so medically trained professionals can accompany you and your child to our main hospital.

What Type of Care Does My Child Need?

• Click a check mark below to find information and next steps for our Video Visits, Urgent Care or Emergency Care
• Click here to download a printable version of the chart below

These are general guidelines to help parents make healthcare decisions for their children. Please contact your primary care physician to receive personalized guidance for your current situation.

Our urgent care centers are not 24-hour facilities. If you are unable to get to an urgent care center before we close, please take your child to the Emergency Department at either Cincinnati Children's Burnet Campus or Cincinnati Children's Liberty Campus.

The Emergency Department can be reached any time by calling 513-636-4293.

**Please note, the Emergency Department cannot provide medical advice over the phone. Please feel free to bring your child in for an evaluation, follow up with your primary medical doctor or call 911 if you feel it necessary.