• Listening to and communicating directly with the child and adolescent
• Validating the parent’s perspective and expertise
• Understanding and providing comfort in response to their fears or concerns
• Acknowledging their busy lives and other responsibilities
• Being empathetic, honest, trustworthy, and respectable

Beresford BA, Sloper P. Chronically ill adolescents’ experiences of communicating with doctors: A qualitative study. Journal of Adolescent Health. 2003;33:172–179.; Britto M T, DeVellis R F, Hornung R W, DeFriese G H, Atherton H D, Slap G B. Health care preferences and priorities of adolescents with chronic illnesses. Pediatrics. 2004;114:1272–1280.

Module 2