![sign that says 'don't do it' sign that says 'don't do it'](/-/media/Cincinnati-Childrens/Home/research/divisions/c/adherence/map/providers/roadblocks/Roadblocks-to-Communication-with-Patients-and-Familiesarticle1don39t-do-it-sign.jpg) |
Do not persuade, give advice, command, warn, preach, label, ridicule, or analyze.
Do not raise your voice at the end, turning a reflection into a question.
Do not use a judgmental, accusatory, sarcastic, OR eager tone of voice.
Do not overuse the same stem (e.g., “It sounds like…”).
Do not change the subject.
Do not worry about making too many reflective statements.
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