Cincinnati Children’s Launches Urgent Care Pilot Program in Mason, Anderson, and Green Township

Tuesday, November 17, 2015

Cincinnati Children’s Hospital Medical Center is testing a new service for patients at several of its Urgent Care facilities. Beginning December 1, families will be able to “check in” online for the Urgent Cares in Anderson, Green Township and Mason. This test will run through May 31, 2016. The goal of the program is to improve the patient experiences by decreasing their time in waiting rooms.

Similar to call-ahead seating in restaurants, the online check-in, accessible through the Cincinnati Children’s website, will save the patient’s spot in line based on their preselected arrival time. This allows the patient families to do most of their waiting in the comfort of their own home. 

“We hope this new service will be a big plus for our families. We want them to be as comfortable as possible, and we believe providing an option to do most of your waiting time at home will accomplish that,” said Kirsten Ahrens, MD, Urgent Care Medical Director. At the completion of the test period, results will be assessed to determine whether the system will become a permanent service. 

Families can continue to come to any Cincinnati Children’s Urgent Care without checking in online. No appointments are required. 

Families will be able to check in through a portal found on each location’s page on the Cincinnati Children’s website, e.g., the Anderson, Green Township and Mason pages on cincinnatichildrens.org.

Families can also find current wait times for Urgent Care locations by texting “ccurgent” to 437411. This texting system provides real time estimates for all five of Cincinnati Children’s Urgent Care facilities: Anderson, Burnet Campus, Green Township, Liberty Campus and Mason. 

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About Cincinnati Children's

Cincinnati Children’s Hospital Medical Center ranks third in the nation among all Honor Roll hospitals in U.S. News & World Report’s 2015 Best Children’s Hospitals. It is also ranked in the top 10 for all 10 pediatric specialties, including a #1 ranking in pulmonology and #2 in cancer and in nephrology. Cincinnati Children’s, a non-profit organization, is one of the top three recipients of pediatric research grants from the National Institutes of Health, and a research and teaching affiliate of the University of Cincinnati College of Medicine. The medical center is internationally recognized for improving child health and transforming delivery of care through fully integrated, globally recognized research, education and innovation. Additional information can be found at www.cincinnatichildrens.org. Connect on the Cincinnati Children’s blog, via Facebook and on Twitter.