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Cincinnati Children’s Urgent Care Wait Times Now Available through Texting System

Thursday, February 23, 2012

Cincinnati Children’s Hospital Medical Center now has a texting feature that allows parents to find out current wait times at all three Urgent Care centers. Patients and families in need of urgent care can now text “ccurgent” to 437411 to find out the current wait times before they reach the hospital.

The texting feature is a real time wait calculation so it is up to the second, allowing Cincinnati Children’s to better serve patients and families and provide as much information as possible.

Texting is a recently added feature to the Urgent Care Information Hotline which Cincinnati Children’s developed two years ago. The phone hotline updates the wait time every hour while the text updates are real time.

Urgent care is available for patients in need of medical attention when regular business hours are over and doctor’s offices are closed. Cincinnati Children’s has three Urgent Care centers located in Anderson, Mason and Fairfield which all have updates on wait times through the Urgent Care Information Hotline.

The urgent care treatment includes:

• Asthma (mild to moderate wheezing)
• Broken Bones, sprains and simple fractures
• Cuts, stitches and simple burns
• Ear aches and sore throats
• Fever in infants and children over 8 weeks of age
• General wound care
• Rashes
• Vomiting and diarrhea

For estimated wait times text “ccurgent” to 437411. Message and data rates may apply. For additional services provided and more information on neighborhood locations, call 513-636-1600 or visit www.cincinnatichildrens.org/urgentcare.

About Cincinnati Children's

Cincinnati Children's Hospital Medical Center ranks third in the nation among all Honor Roll hospitals in U.S. News and World Report's 2011 Best Children's Hospitals ranking. It is ranked #1 for gastroenterology and in the top 10 for all pediatric specialties - a distinction shared by only two other pediatric hospitals in the United States. Cincinnati Children's is one of the top two recipients of pediatric research grants from the National Institutes of Health. It is internationally recognized for improving child health and transforming delivery of care through fully integrated, globally recognized research, education and innovation. Additional information can be found at www.cincinnatichildrens.org