Inpatient Care
What Our Families Are Saying about Cincinnati Children's
Each week 50 randomly selected families participate in a telephone survey about the care their children received while a patient at Cincinnati Children's. Read more about our methodology.
Patient Experience (Care Provided During Overnight Hospital Stay) |
Jan - March 2018 |
|
Information about Treatment: How often did providers keep you informed about what was being done for your child? (percent of families who answered “Always”) |
85.1% |
|
Nurse Attention to Parent: How often did your child’s nurses listen carefully to you? (percent of families who answered “Always”) |
80.6% |
|
Nurse Availability for Questions: How often did your child’s nurses encourage your child to ask questions? (percent of families who answered “Always”) |
63.6% |
|
Understandable Answers from Nurses: How often did your child’s nurses explain things to you in a way that was easy to understand? (percent of families who answered “Always”) |
85.3% |
|
Physician Attention to Parent: How often did your child’s doctors listen carefully to you? (percent of families who answered “Always”) |
83.1% |
|
Physician Availability for Questions: How often did your child’s doctors encourage your child to ask questions? (percent of families who answered “Always”) |
72.1% |
|
Understandable Answers from Physicians: How often did your child’s doctors explain things to you in a way that was easy to understand? (percent of families who answered “Always”) |
85.4% |
|
Family Involvement: Did providers ask you for input about your child’s needs? (percent of families who answered “Yes, definitely”) |
64.4% |
|
Consistent Communication: How often were the different doctors and nurses consistent with each other in providing you information about your child's care? (percent of families who answered “Always”) |
74.3% |
|
Noise Level: How often was the area around your child’s room quiet at night? (percent of families who answered “Always”) |
75.7% |
|
Emotional Support: How often were you able to discuss your worries or concerns with a nurse? (percent of families who answered “Always”) |
78.1% |
|
Response to Call Button: How often was help given as soon as your child wanted it? (percent of families who answered “Always”) |
69.9% |
|
Time Spent on Home Transition: Did a provider talk with you as much as you wanted about how to care for your child’s health after leaving the hospital? (percent of families who answered “Yes, definitely”) |
90.9% |
|
Overall Hospital Rating: Using any number from 0 to 10, where 0 is the worst hospital possible, and 10 is the best hospital possible, percent of families giving Cincinnati Children’s an overall best rating of 9 to 10. |
81.4% |
